Userthink provides HNI Corporation a complete overhaul of its customer service application
January 31 , 2007
Atlanta , GA

HNI Corporation (NYSE: HNI), the second largest office furniture manufacturer in the world, hired Userthink to reinvent its legacy customer service application. “Service and responsiveness are among HNI’s core values,” said Jeff Millians, CEO of Userthink, “so creating an efficient, usable system that facilitates these values was of paramount importance.” The release of this application internally at HNI marks the first major milestone in a long-term business relationship between Userthink and HNI.

HNI Corporation, formerly HON Industries, engages in the design, manufacture, and marketing of a range of office furniture and hearth products. Its office furniture products include storage products consisting of vertical files, lateral files, pedestals, and high density filing; seating products comprising task chairs, executive desk chairs, conference/training chairs, and side chairs; office systems consisting of modular and moveable workspaces with integrated work surfaces, space dividers, and lighting; and desks and related products, including tables, bookcases, and credenzas. The company sells its office furniture products under the brand names, including HON, Allsteel, Maxon, Gunlocke, Paoli, Whitehall, basyx™, Lamex, IntraSpec Solutions™, and Smartspace. Its hearth products comprise an array of gas, electric, and wood burning fireplaces, inserts, stoves, facings, and accessories. The company sells its hearth products under the brand names, including Heatilator, Heat & Glo™, and Quadra-Fire. HNI sells its products through dealers, wholesalers, retail superstores, and regional contractors, as well as corporation-owned distribution and retail outlets. It operates primarily in the United States, Canada, Mexico, the People's Republic of China, Hong Kong, and Taiwan. The company was founded in 1944 and is headquartered in Muscatine, Iowa.

Userthink is a user-centered engineering firm that is focused on helping companies prepare for the versatile marketplace. No matter what a company’s products, internally or externally focused, Userthink can help them maximize their usable effectiveness by reducing cost, increasing revenues, and maintaining a competitive advantage.