Southern California Edison

Working with Promorphics, LLC, Userthink led multiple initiatives at Southern California Edison focused on SAP Business Objects business intelligence dashboards and scorecards. Userthink gathered requirements, led design meetings, assessed business data needs, and designed dashboards using Xcelsius that provided SCE with meaningful, robust visual data.

Colonial Pipeline

Working alongside the TerraNova Group, Userthink (then ISG Consultants, Inc.) conducted a study of the sleep-wake patterns (circadian rhythm) and related work issues of pipeline controllers. Based on the findings from the study, the Userthink experts suggested a new work schedule for the control room workers.

Further, Userthink conducted a study of the alarm system for each controller relevant to the pipeline. The Userthink team conducted many usability tests using a control station simulator to assess issues with alarms and reaction time associated with each alarm. Although no potentially serious issues related to the alarm system and the controllers' reaction times were found, the results of the study led to a redesign of the alarm system and the manner by which they are displayed and handled.

Chick-fil-A

Working in conjunction with Creative Covergence, LLC., Userthink led the design effort for a web-based training application using WebDVD and touch screen technologies. The initiative required a high level of knowledge of training techniques and on-line tutoring. Our consultants are well versed in these areas, having earned post-graduate degrees in human factors, cognitive psychology, with specializations in training and on-line tutoring.

The project was a success and is used within the Chick-fil-A training strategy today.

SpringCM

SpringCM already had an online documentation management system.  However, they began to receive customer complaints about its usability and SpringCM wanted to increase the functionality of the application.
Working closely with top stakeholders, Userthink gathered requirements and designed a robust and easy-to-use application.

Userthink's design is now live at http://www.springcm.com

HNI Corporation

Userthink was asked to redesign / develop a robust AIX mainframe call-center application using an Oracle database into a .NET application. Userthink gathered requirements for the new applications and aligned each with the company's strategic objectives. Userthink then designed and developed a highly usable application using C#.Net 2.0 technology. The final outcome delivered an 80% efficiency improvement and a very happy client.

MilitaryHire.com

MilitaryHire tasked Userthink with an expert usability evaluation of their site to identify opportunities to enhance the experience of their different user types. Userthink conducted heuristic evaluations from both the veteran's and the employer's perspectives, measuring the site's compliance with usability metrics and best practices. We delivered a report identifying specific usability issues and recommended solutions, using their existing features and technology, to maximize the utility and usability of their site. MilitaryHire.com plans to implement Userthink's recommendations within the next fiscal year.

Polycom

Userthink was asked to create icons for the new application and to create cascading style sheet templates to be used by the Polycom internal development team on a new piece of video conferencing software. Working closely with the product design group, Userthink created cascading style sheets to be used by the Polycom development team as templates for the application user interface. We also designed over 40 custom icons for use in their software product.

Coca-Cola

Coca-Cola asked Userthink to help the product engineering group with a research endeavor. The research was centered on two different types of product display cases found in supermarkets and convenience stores. Working with the product engineering team and the marketing team at Coca-Cola, Userthink designed a study that would help Coca-Cola determine the best product for the right set of circumstances. The study took place in Europe and the results lead to the next generation of product display cases.