Colonial Pipeline

Working alongside the TerraNova Group, Userthink (then ISG Consultants, Inc.) conducted a study of the sleep-wake patterns (circadian rhythm) and related work issues of pipeline controllers. Based on the findings from the study, the Userthink experts suggested a new work schedule for the control room workers.

Further, Userthink conducted a study of the alarm system for each controller relevant to the pipeline. The Userthink team conducted many usability tests using a control station simulator to assess issues with alarms and reaction time associated with each alarm. Although no potentially serious issues related to the alarm system and the controllers' reaction times were found, the results of the study led to a redesign of the alarm system and the manner by which they are displayed and handled.