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Creating a product or application without human factors or usability assistance can be an expensive proposition. As with most things in life, doing it right the first time is less costly in the long run - it is much more expensive to redesign than it is to design it well in the first place. But without user experience experts on staff, how do you know when to ask for help? And when you do ask for help, how do you evaluate what the services firms vying for your business are proposing? |